General Banking Conditions

Main Dutch consumer organization De Consumentenbond has announced that the current level of consumer protection under Dutch law has reached such a level, that arrangements with trade organizations regarding bilateral (= approved by De Consumentenbond) general conditions are no longer needed. That is why De Consumentenbond has revoked its commitment to all current bilateral general conditions as per 1st January 2024. 

De Consumentenbond is as from that date no longer a party to the General Banking Conditions. The decision of De Consumentenbond applies not only to the General Banking Conditions, but to all of the approx. 60 bilateral general conditions that were agreed with different trade organizations. For clarity sake we inform you that the General Banking Conditions will not change. Further information can be found on the website of De Consumentenbond.

Change of the General Banking Conditions as of March 1, 2017

The General Banking Conditions, including the standard rules governing the relationship between clients and banks, have been simplified, clarified and amended. The adjusted conditions have been written in simpler, more straightforward Dutch and include examples for clarification.

The conditions were adjusted in close consultation between the Dutch Banking Association (NVB) and the Dutch Consumers’ Association following a joint evaluation of the conditions dating from 2009. As the conditions apply to consumers and business clients alike, the NVB consulted the Confederation of Netherlands Industry and Employers (VNO-NCW), MKB-Nederland (representing the interests of Dutch SMEs), LTO Nederland (Dutch Federation for Agriculture and Horticulture) and the Dutch business association ONL voor Ondernemers.

All members of the NVB use the same General Banking Conditions. In addition, each bank applies separate agreements and terms and conditions (special conditions) to specific products and services. These differ by bank and may deviate from the General Banking Conditions.

The adjusted conditions state that any provisions included in the special terms and conditions that conflict with the General Banking Conditions take precedence over the General Banking Conditions, provided they do not infringe on the rights or protection provided to consumers by the General Banking Conditions.

More information is available on the site de Nederlandse Vereniging van Banken (NVB) (in Dutch only). 

General Banking Conditions
Algemene Bankvoorwaarden